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CFPB floats plan to add narratives to consumer complaint database
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Consumer Protection
Friday, July 18, 2014
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The Consumer Financial Protection Bureau is seeking comment on a proposed policy change that would see the bureau add consumer narratives to its complaint database. The CFPB said publishing the narratives would aid consumer decision making and drive improved customer service among industry participants. However, the policy is likely to face pushback from industry participants who have vigorously opposed such a move. Read on to learn about the bureau’s proposed policy and the debate over publicizing consumer complaint narratives.
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